Please be aware that the shipping times may be delayed due to unforeseen circumstances such as customs processing delays which is unfortunately not under our control and of course worker shortages in shipping companies due to the worldwide pandemic.
Please request a refund or an exchange by contacting us via email (firstname.lastname@example.org) within 30 days of the delivery of your product. If the return is a result of our error (you received an incorrect or defective item, etc.) we will also refund the shipping costs of returning the item.
Urban Society reserves the right to refuse a refund or exchange if the item in consideration is deemed by us to be damaged by the buyer.
Please check out our FAQ page for helpful answers to further questions you may have.